For customers I would say that 75% of the technology used to assist consumers causes to to three times the time and effort to resolve an issue than talking to a human being. So how is efficiency measured. Sure it is more efficient for the seller of a product or service. However for the consumer it is a frustrating waste of time. Holistically much of the technology reducing jobs simply shifts the “ cost” to the ultimate user and as service and product options shrink due to lack of competition Americans are frustrated and mad as they attempt to accomplish compel tasks.
For customers I would say that 75% of the technology used to assist consumers causes to to three times the time and effort to resolve an issue than talking to a human being. So how is efficiency measured. Sure it is more efficient for the seller of a product or service. However for the consumer it is a frustrating waste of time. Holistically much of the technology reducing jobs simply shifts the “ cost” to the ultimate user and as service and product options shrink due to lack of competition Americans are frustrated and mad as they attempt to accomplish compel tasks.